Shipping And Returns
Shipping
Orders are processed and shipped within 1 business day. All orders are shipped via express service.
To find the exact delivery lead time, add your desired items to your shopping cart and proceed to the checkout screen to see your estimated arrival date.
Returns
Due to the nature of our products, NextPept does not accept returns. Unfortunately, the mishandling of our products can lead to premature degradation. Whether it is due to light or heat exposure, sanitary reasons, or unethical practices, we simply cannot and will not accept returns.
If you are not satisfied with your purchase for any reason, please contact us, and a representative will be in touch with you shortly. We will do everything in our power to resolve any problem you may have.
Missing or Damaged Packages
At NextPept, customer satisfaction is our top priority. We hold ourselves accountable to a higher standard that is unfortunately not common in the research peptide industry.
If you receive a damaged package, we will send out a replacement free of charge. In the rare but inevitable situation that a package gets lost during transport, we will replace the same order free of charge.